Error Guide in Seven Knights Re:Birth. Guide includes what an error is, what to do with them, and how to contact customer support. Use this as a reference when you get an error.
Table of Contents
What are the Error Codes?
Error Codes and Fixes
You can encounter in-game Errors that are related to network connectivity, game-specific issues like expired redeem codes, or general app malfunctions. Here's how you can fix the errors that you have encountered. This might not work for everyone, but you can always try the workarounds, and it might work for your issue.
Error Codes and Workaround
Here's a few error codes that you might encounter in the game.
| Error Code | Description | Workaround |
|---|---|---|
| Error 65540 | "Check your Connection" | - Restart your modem or use mobile data to ensure a stable connection |
| Error E_INVALIDARG | Game crashes and force shutdown (PC) | - Restart the game or Reinstall the Game |
| Error Patch 8 | Encountered during Game Patch | - Reinstall the game so that it will have a new install Patch |
General App Issues
You may experience general app issues as you play the game. There are several general app issues like Game crashes, game not loading, lagging or freezing, network connectivity issues, and more. You can fix this by following the workarounds given below:
- Restart your device or PC: If you are using a mobile or tablet, press and hold the power and volume up buttons, then select restart. If you are using a PC, close the game completely, right-click the window button, and choose restart.
- Network Connection Issue: You can switch between Wi-Fi and mobile data to ensure a stable connection.
- Force Stop the Game: Hold the game Icon, select "App Info," then tap "Force Stop".
- Clear Cache and Data: In "App Info," go to "Storage & Cache" and select "Clear Cache" or "Clear Data".
- Always update the Game: Check the Google Play store if there are any available updates for Seven Knights Re:Birth.
- Reinstall the Game: Uninstall and then reinstall the game from the Google Play Store.
How to Contact Customer Support?
Seven Knights Re:BIRTH has recently launched, and since the game is relatively new, it is normal to encounter issues while playing. However, you don't have to worry about it, as you can always contact the game's customer support team to help you fix the issues that you have encountered. You can contact them via in-game customer support, their official social media channels, or via email.
- Contact via In-game Customer Center
- Contact via Seven Knights Re:Birth Official Website
- Contact via Social Media Channels
Contact via In-game Customer Center
Login and launch the game on your Mobile Device or on your PC.
In your game window, you can see a Gear Icon for settings. Tap on it, and there should be a new window that will pop up.
You can see all the options like Graphics, Audio, and Other settings, select Account & Terms to view the Customer Center.
Tap on the Customer Center option, and you will be redirected to the game's customer support. Here, you can file a ticket or a 1:1 Inquiry, depending on the issue that you have encountered.
- You will need to select a Category for your issue.
- Fill in the Inquiry confirmation Info with your details, and provide a detailed description of your issue.
- You can attach screenshots and make sure to provide your email address.
- Lastly, click Submit, and you are all done.
Contact via Seven Knights Re:Birth Official Website
If the issue persists after following the previous steps, your next option is to visit their official website. However, the website support will redirect you to the same customer service page as the above in-game method.
Contact via Social Media Channels
If you are still unable to fix the issue via the above methods, you may want to contact the Developer Team directly. You can reach out to the game's official social media channels. Below are the channels through which you can contact the team directly:
You can choose one of the official social media channels or use them all to contact the Developer Team and get real-time assistance, support, and a solution for your issue.
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