Error Troubleshooting Guide in Pokemon TCG Pocket (Pokemon Card App). This includes the error messages encountered and how to fix the issue in Pokemon TCGP.
Contents
As of January 29, an Error is Occurring
There has been no official announcement, but as of January 29, 2025, 11:30 PM (PST), this server error has been largely resolved.
【お知らせ】
— ポケポケ【公式】（Pokémon Trading Card Game Pocket） (@PokemonTCGP_JP) January 30, 2025
現在アクセス集中に伴い、ゲームに接続しづらい状況を確認しております。
お手数ですが、アプリの再起動をお試しください。それでも解決しない場合、時間をおいて再度ログインをお試しいただきますようお願いします。
ご迷惑をおかけしており、申し訳ございません。 pic.twitter.com/pKJbg5KVFD
At 10:00 PM (PST) on January 29, 2025, a server error has been occurring.
The official Japanese X account has announced that this error is due to high traffic. Please wait for a while before trying to access again or wait for the issue to be resolved.
The solution recommended by the official
1. First, try restarting the app.
2. If the issue is not resolved, wait for a while and try logging in again.
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Authentication Error
Error code: 102-002-014
| The server authentication process failed. The game will now restart. |
Error code: 103-011-05504
| The server authentication process failed. The game will now restart. |
Error code: 102-100-014
| A communication error has occurred. Please check your internet connection and signal strength. |
How to Fix Errors
Tap Retry
If an error occurs, first try tapping Retry. This usually resolves the issue.
Check for Ongoing Issues
Check if any official information of ongoing issues have been announced.
Verify Network Connection
An error may show if you're not connected to the internet. Use other apps to see if you are connected or try restarting your device.
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