How to Fix Crash Issues

How to fix crash and issues in Mongil: Star Drive. Guide includes startup crash, loading issues, freezing, instant crashes on PC, Android.

How to Fix Crash Issues on PC / Android

Update the Game to the Latest Version

Since Mongil has just been released, it can be unstable. There have been a few post-launch patches, so make sure you have auto-update enabled for the game to ensure you always have the latest version.

Check if You Meet System Requirements

Crash issues can also stem from your device not meeting the game's minimum system requirements. Although you might be able to install it on a device with lower specs, it doesn't guarantee that the game will run smoothly.

Mobile Requirements

PC Requirements

Check Internet Connection

An intermittent or slow internet connection can also cause issues. If you keep getting disconnected from the game, check your internet connection.

Try Reinstalling the Game

If all other troubleshooting fails, try reinstalling both the launcher and the game. You will have to redownload the game, but this could solve the crashing issue.

Change Host Platforms

It's also worth trying to download the game from a different platform. For example, if you're on PC and downloaded it from the Epic Games Store, try uninstalling it and reinstalling it from the official website instead.

Contact Customer Support

If all else fails, sending a ticket to the game's official customer support might help fix the problem. To do this, head to the Customer Support center in the game and file a report.

Open the Game's Menu

First, launch the game and open the in-game menu.

Select the Gear Icon to Open Settings

In the menu, select the gear icon to open the Settings menu.

In Others, Go to Customer Support

Head to the Others tab and scroll down to the Customer Support option.

Read FAQs & Report Issues

This will open the game's Customer Support Center. You can find FAQs for common issues here. If your problem isn't listed or the solutions don't work, you can then report the issue yourself.

Mongil: Star Dive Related Guides

Best Character Tier List

Reroll Tier List

Early Game Guides

How to Reroll Guide	Raising Adventure Level
Character Progression	Role and Classes
Recommended Gachas	Game Difficulty Guide
How to Cook and Best Recipes	How to Capture Monsters
How to Solve Oz's Puzzle	Is Mongil a Gacha Game?
How to Farm Starlight Crystals

Characters

Gabi	Esther	Jiwon
Sangun	Penny	Ophelia
Flare	Ellie	Daisy
Francis	Bonnie	Reina
Benjamin	Yeonhwa	Sera
Cloud	Angel	Leeho
Verna