This article introduces 'What to Do When You Can't Log In' to Roblox. It summarizes the causes of not being able to log in to Roblox and how to deal with a forgotten password.
Table of Contents
How to Log In to Roblox
Download the App from the Store
To log in to Roblox, first download the Roblox app from the store. When you launch the app, the login screen will appear. If you have a Roblox account, you can log in with your email address and password. If you don't have an account, you can create one on the spot.
For PC, Download the App from the Official Website
If you want to play Roblox on your computer, download the app from the official website and log in. When you open the downloaded app, the login screen will appear, and you can log in to Roblox by entering your account information.
For PS4, Get the App from the PS Store
If you want to play Roblox on PS4 or PS5, download the Roblox app from the PlayStation Store.
For Smartphones, Get the App from the Corresponding Store
For smartphones, install Roblox from the App Store if you have an iPhone, or from the Google Play Store if you have an Android.
Launch the App and Create an Account
Once the app installation is complete, launch the app and create an account. From 'Sign Up,' enter your date of birth and register a username to complete account creation, and you will be able to log in to Roblox.
List of Input Items for Account Creation
| Item | Details / Notes |
| Date of Birth | - Enter your date of birth |
| Username | - Only alphanumeric characters and "_" can be used - Must be between 3 and 20 alphanumeric characters - Must be a username that is not already in use - Do not use your real name |
| Password | - Must be at least 8 alphanumeric characters - Cannot be the same as your username - Do not use an easily guessable password |
If You Already Have an Account, Log In
If you already have a Roblox account, log in with the email address and password you registered with Roblox.
For Logging In from Another Device, Use Quick Login
If you want to log in on a different device, it's recommended to use Quick Login. Quick Login generates a special code on an already logged-in account, allowing you to log in without entering your password.
Reasons Why You Can't Log In to Roblox
Unstable Internet Connection
If your internet connection is unstable, you may not be able to log in to Roblox. Check if your connection is stable and try logging in again.
Roblox App Not Updated
If the game is not updated to the latest version, you may also be unable to log in. Check the official website or the store to see if there's an update for the Roblox app.
Error on Roblox's Side
If an error has occurred on Roblox's side or if it's undergoing maintenance, you won't be able to log in. Wait until Roblox resolves the issue.
Forgotten Password
If you have forgotten your login password, you will naturally be unable to log in. Reset your password to be able to log in.
What to Do When You Can't Log In to Roblox
Restart Your Device
Try restarting the device you are using to run Roblox. Restarting can sometimes resolve issues, including when the game is running slow.
Check Your Login Information
If your username or password is incorrect, you won't be able to log in. Roblox login information uses alphanumeric characters and is easy to mistype, so double-check for spelling errors.
If 'An Unexpected Error Occurred' Appears, Wait and See
If you see a message like 'An unexpected error occurred' when trying to log in, it's likely an error on Roblox's side. Try waiting a while and logging in again, or try changing your password and logging in once more. If that doesn't resolve the issue, it's recommended to contact the support form.
The Last Resort is to Recreate Your Account
If you couldn't change your password successfully, or if you hadn't previously set up an email address or phone number with Roblox, try recreating your Roblox account by signing up again. Your data will be lost and you'll start from scratch, but you'll be able to play Roblox again.
How to Prevent Login Problems
Write Down Your Login ID and Password
When you create your Roblox account, make sure to write down your username, ID, and password so you don't forget them. Also, to be safe in case you do forget, add your email address and phone number in the account settings after signing up.
Steps to Add Email Address and Phone Number
| Step | Details |
| 1. |  Go to 'More > Settings >' then 'Account Info' |
| 2. |  In the Account Info section, add your 'Phone Number' and 'Email Address' |
Add a Passkey as a Login Method
From 'Login Methods' in your Account Info settings, adding a 'Passkey' allows you to log in using fingerprint authentication or similar methods without needing an ID or password. This significantly reduces the chance of being unable to log in, so set up a passkey when you create your account.
Protect Your Account with 2-Step Verification
If your account is hijacked by someone else, the likelihood of being unable to log in to Roblox increases. Adding 2-Step Verification in your security settings is recommended to protect your account.
How to Reset Your Password
Request a Password Reset
If you've forgotten your password, you can reset it by having Roblox send you an email. To reset your password, you must have registered an email address or phone number in your account settings.
Main Steps for Password Reset
| Step | Details |
| 1. |  Select 'Forgot Password or Username?' |
| 2. |  Enter your registered email address or phone number. |
| 3. |  You will receive an email from Roblox, so go to the reset screen. |
| 4. |  Set a new password. Make sure to write it down so you don't forget it. |
How to Check Your Player ID
Open Roblox on the Web
Currently, your User ID can only be checked on the web. Search for Roblox on Google, Safari, etc., and log in with the account whose ID you want to check on the web.
Open Your Profile and Check the URL
From the home screen, tap your icon or similar to go to your profile screen. When you check the URL of the profile screen, you will see a series of numbers after 'users'. These numbers are your User ID.
